Best Terea Shop – Return & Refund Policy
At Best Terea Shop, we maintain strict quality control standards. Due to the nature of electronic smoking devices and consumable products, all returns are governed under strict conditions to ensure product safety, hygiene, and authenticity.
1. Return Window (Strict Policy)
All return requests must be submitted within 72 hours (3 days) from the confirmed delivery time.
Requests submitted after this period will be automatically declined without exception.
2. Eligible Return Conditions
Returns are only accepted under the following cases:
- Product received is physically damaged during delivery
- Device is defective or non-functional upon first use
- Incorrect product delivered (wrong item, variant, or flavor)
3. Non-Returnable Items
The following items are strictly non-returnable under any circumstances:
- Opened or used devices
- Consumables including Terea sticks, HEETS, pods, and cartridges
- Items without original packaging or seal
- Products damaged due to misuse, mishandling, or liquid exposure
- Orders older than 72 hours from delivery
- Returns based on personal preference (taste, satisfaction, change of mind)
Due to hygiene regulations, consumable items cannot be returned once sold.
4. Mandatory Approval Process
To initiate a return:
- Contact our support team within 72 hours
- Provide:
- Order ID
- Clear product images
- Unboxing video (mandatory for damage claims)
All claims are reviewed within 24–48 hours.
Any return sent without prior approval will be rejected and returned to sender.
5. Return Shipping Policy
- Verified defective or incorrect items: Free return or replacement
- All other approved cases: Customer bears return shipping cost
We are not responsible for courier-related delays or damages after dispatch.
6. Refund Policy
- Refunds are issued only after product inspection
- Processing time: 5–7 business days
- Refund method: Original payment method only
Cash on Delivery refunds will be processed via bank transfer.
Shipping charges, transaction fees, and service charges are non-refundable.
7. Exchange Policy
Exchanges are only applicable for defective or incorrect items and depend on stock availability.
No exchange is allowed for opened or consumable products.
8. Limitation of Liability
Best Terea Shop is not responsible for:
- Improper usage of products
- Compatibility issues after purchase
- Indirect or consequential damages
All products must be used according to manufacturer guidelines.
9) Contact Us
For refund/return questions, contact:
Best Terea Shop in Dubai
Email: socalbirdit@gmail.com
Address: 123 Vape Street
New York, NY 10001
United States
Phone: +8801981696765
Website: https://besttereashop.ae